Privacy policy

What we collect

• Account details: name, email address, and optional phone number and photo.
• Family content you or your relatives add: family tree records, posts, photos, events, documents, meeting records, welfare and fund records.
• Basic technical information needed to keep the service secure, such as sign-in times.

How we use it

• To run your family space and show content only to the family members allowed to see it.
• To send messages you expect, such as invitations and account emails.
• We do not sell personal data and we do not show advertising.

Who can see family content

Each family is separate. Content is visible only to that family's members, according to the roles and audiences the family sets. Contact details are hidden by default. FamiLink platform staff do not view private family content.

Children

Anyone under 18 is treated as a minor. A parent or guardian must consent before a minor's information or photos are shared, minors' names are hidden from ordinary members, and adults cannot privately message minors.

Sensitive information

Welfare requests, health or financial records and confidential documents are restricted to the people the family authorises, and opening sensitive documents is recorded.

Your rights

Under the Data Protection Act you may ask to access, correct or delete your personal data, object to its use, or move it elsewhere. You can update your profile at any time from My account. You may also complain to the ODPC.

Storage and retention

Data is stored with our cloud provider using encryption in transit and at rest. Some records, such as document version history and audit logs, are kept so families can rely on them; we remove personal data when it is no longer needed or when you ask, unless the law requires us to keep it.

Changes

If this policy changes in an important way, we will tell you in the app before it takes effect.